Customer Service Charter


We commit to giving you professional, timely and friendly service, and always treating you in a fair and ethical way.


We will communicate all relevant information to you in a clear and timely fashion in order to assist you in making informed decisions.

Security And Privacy

To ensure you enjoy secure and reliable banking, we will treat all your personal information as private and confidential.

Access To Your Money

Through our branches, ATMs, Agents, Mobile and Internet Banking solutions, we give you easy and convenient access to financial services.

Customer Care

Queries, complaints and feedback can be submitted at any of our branches during working hours, or via our 24-hour contact centre.

Community Support

We support and continuously work towards improving the living conditions in our communities based on our pillars of education, health, enterprise development, humanitarian relief and the environment.

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