KCB MOBILE BANKING

This is an innovative mobile banking platform available to customers on MTN to access banking services directly from their KCB personal accounts via USSD Code *522#.

 

HOW TO REGISTER

  • For customers with active personal accounts at KCB Bank, visit your nearest branch to register for mobile banking.
  • For non-customers, visit your nearest KCB branch to open an account. The account will then be registered on mobile banking.

 

HOW TO ACTIVATE

Upon registration, you will receive an SMS with your One Time PIN (OTP) valid for only 48 hours. Once you have received the OTP, dial *522#, enter the OTP and change to your preferred PIN to activate your mobile banking.

 

SERVICES AVAILABLE ON MOBILE BANKING

The following services are available on KCB mobile banking

  1. Buy airtime
  2. Check account balance
  3. Transfer funds
  4. Access mini statements
  5. Pay Bills e.g. DStv, Power
  6. Deposit or withdraw funds at a KCB Bank Agent

 

HOW TO BUY AIRTIME

  1. Dial *522#
  2. Enter mobile banking PIN
  3. Select Airtime
  4. Select for own or other Phone
  5. Select from Account (the account you want to buy airtime from)
  6. Enter Amount
  7. Confirm transaction
  8. You will receive a message from MTN showing your new balance and another message from KCB mobi confirming the purchase.

 

HOW TO TRANSFER FUNDS

  1. Dial *522#
  2. Enter mobile banking PIN
  3. Select Funds Transfer
  4. Select where to transfer funds to (either to Own or other KCB Accounts)
  5. Select the account to transfer from
  6. Select source (either Account Number or Mobile Number)
  7. Enter the account number you are transferring to
  8. Enter amount
  9. Confirm the transaction
  10. You will receive a confirmation message from KCB Mobi for the transfer

 

HOW TO PAY BILLS

  1. Dial *522#
  2. Enter mobile banking PIN
  3. Select Bill Payments
  4. Select Non Registered
  5. Select Account to pay from
  6. Enter Biller Code
  7. Enter Amount
  8. Confirm the transaction
  9. You will receive a confirmation message from KCB Mobi and the Biller will also receive a payment confirmation.

 

HOW TO CHECK ACCOUNT BALANCE

  1. Dial *522#
  2. Enter mobile banking PIN
  3. Select Enquiries
  4. Select Balance
  5. Select Account
  6. You receive an SMS with your account balance

 

HOW TO ACCESS MINI STATEMENT

  1. Dial *522#
  2. Enter mobile banking PIN
  3. Select Enquiries
  4. Select Mini Statement
  5. Select delivery mode (either Phone or SMS)
  6. Select account
  7. You receive a Mini Statement on an SMS or a flash message depending on delivery mode chosen in (e) above.

 

 

BENEFITS OF MOBILE BANKING

  1. Convenience

You are able to carry out transactions on your phone at your own comfort without visiting the bank e.g. airtime purchase, bill payments, transfers of funds to other KCB local currency (LCY) accounts.

Visibility of your account 24 hours a day, 7 days a week.

 

  1. Real time transactions

Transactions are real time and you get to receive real time notifications when money comes in or out of the account.



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