Ways of banking

What we need:

• Original national ID
• Must be a KCB Bank account holder
• A valid phone number for MTN

How to Activate

• Upon registration, you will receive an SMS with your One Time PIN (OTP) valid for only 48 hours. Once you have received the OTP, dial *522#, enter the OTP and change to your preferred PIN to activate your mobile banking.

Services Available on Mobile Banking

The following services are available on KCB mobile banking

• Buy airtime
• Check account balance
• Transfer funds
• Access mini statements
• Pay Bills at selected outlets
• Deposit or withdraw funds at a KCB Bank Agent
• Send money from KCB account to MGurush
• Cash withdrawal from MGurush agents

How to Buy Airtime

• Dial *522#
• Enter mobile banking PIN
• Select Airtime
• Select for own or other Phone
• Select from Account (the account you want to buy airtime from)
• Enter Amount
• Confirm transaction
• You will receive a message from MTN showing your new balance and another message from KCB mobi confirming the purchase.

How to Transfer Funds

• Dial *522#
• Enter mobile banking PIN
• Select Funds Transfer
• Select where to transfer funds to (either to Own or other KCB Accounts)
• Select the account to transfer from
• Select source (either Account Number or Mobile Number)
• Enter the account number you are transferring to
• Enter amount
• Confirm the transaction
• You will receive a confirmation message from KCB Mobi for the transfer

How to Pay Bills

• Dial *522#
• Enter mobile banking PIN
• Select Bill Payments
• Select Non Registered
• Select Account to pay from
• Enter Biller Code
• Enter Amount
• Confirm the transaction
• You will receive a confirmation message from KCB Mobi and the Biller will also receive a payment confirmation.

How to Check Account Balance?

• Dial *522#
• Enter mobile banking PIN
• Select Enquiries
• Select Balance
• Select Account
• You receive an SMS with your account balance

How to Acces Mini Statement

1. Dial *522#
2. Enter mobile banking PIN
3. Select Enquiries
4. Select Mini Statement
5. Select delivery mode (either Phone or SMS)
6. Select account
7. You receive a Mini Statement on an SMS or a flash message depending on delivery mode chosen in (5) above.